2801 pembroke rd
hollywood, fl 33020
(954) 925-6885

Overall Score
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Type Price Thanks to Last Update Update
Regular $3.739 lorena 30+ d ago
Mid-grade $3.769 beuapraklaia 30+ d ago
Premium $4.029 lorena 30+ d ago
Diesel N/A 30+ d ago

Recent User Review(s)

Shell Employee Just About Say Go to Hell
Nov 21 2013 8:14pm
On November 19, 2013 around 10PM, I was traveling north on I-95 to my Hollywood home when the clutch in my car failed, disabling my vehicle. I rolled onto the exit for Pembroke Road, pushed my car to the side of the road, and having left my cell phone at home earlier, I locked my car and walked a dark block to the Shell station at 2801 Pembroke Road in Hollywood, Florida.

At the Shell station's food mart, I asked an employee if there was a pay phone. She told me no; therefore, I asked if there was a phone I could use to call for help or if she had a cell phone I might use. I explained that my car broke down on the Interstate. She told me she did not have a cell phone I could use and also, I could not use the store phone. I asked her if she would call help for me. She said no and told me to ask someone outside the store.

Right outside the door to the Shell food mart, a man (wearing a Shell Oil Company shirt) gladly let me use his cell to call my daughter, and he said to get the number of a tow truck company off the sign hanging in the Shell gas station. With the tow company number I got off the sign in the Shell gas station in hand, I asked another man if I could use his cell phone to call for assistance. A woman in a car nearby suggested I call Florida Highway Patrol Road Ranger, which I did.

Next, I went inside the Shell store and asked the man who had let me use his phone if he would tell my daughter I was waiting the I-95 Pembroke Road exit for FHP. He said he was leaving, so I asked the woman. Instead of saying 'yes, sure,' and being helpful, she acted like I asked her to clean the rest room, finally nodded her head and dismissed me by turning away from me.

I walked back to my car on the I-95 Pembroke Road north exit, and while I waited for FHP Range Rover, my daughter arrived. Since Range Rover still hadn't arrived, she called the tow company whose number I had gotten off the sign at the Shell Station and was told by a dispatcher that no tow trucks were in my area, and I should call another company. While we search for another tow company phone number, the FHP Road Ranger driver showed up. He picked up my car, explained that we had to get to a safe, well-lit area, and he towed my car to the same Shell station at 2801 Pembroke Road.

In the empty Shell parking area, the FHP Road Ranger driver called two or three companies but because of the inclement weather, he could not find anyone to tow my car the three blocks it needed to go to the South Park Sunoco Station, where my mechanic works. He suggested I leave my car where it was, at the Shell station, and call a tow truck first thing in the morning. I asked him if he would go into the Shell food mart and explain this t the woman behind the counter because she was not very nice or helpful earlier.

He did go in, but when he came out, he began hooking my car to his tow truck and picking it up again. He said he was told we could not leave my car at the Shell station overnight; it would be towed away (a bit odd that the tow truck company dispatch couldn't get someone to help me when I asked for help earlier).

I am disgusted with the way this Shell employee treated me. Not only unhelpful when I so needed help, but down right rude.
I am a regular customer, as well as my family members, of the Shell gas station on Johnson Street and US1, which is near my home. Well, actually I was before this incident. I am totally insulted and outraged by the way I was treated when I was most vulnerable.

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Lastest Reviews
Jul 13 2019 5:11am
This store never opens on time..always late store hours should be 745am open... read more

Jul 11 2019 8:42am
always the most expensive gas price... read more

Jul 4 2019 6:08pm
These cars are transported in a inclosed trailers.... read more

Jul 4 2019 6:05pm
By the way the cars in their online add. No one with these cars would ever put this gas in or let pumped by a stranger
The motor... read more

Jul 4 2019 4:32pm
This to my earlier review. I was in a taxi. The driver and myself were splattered with gas. The side door of was open and... read more

Jul 4 2019 3:25pm
A untrained fuel attendee was to put five gallons into a gas can. Spilt half of it on the can and ground charged me for all.... read more

Jun 29 2019 3:45pm
They charged for beer i didnt get. And charged me 16.99 for it. I tried to call your number but it gos thru to a fax machine. I... read more

Jun 27 2019 7:03am
Brand new , clean and good prices ... read more

Jun 26 2019 7:19pm
Boycott this station because my son stopped there topurchase a small amount of gas so he could drive the 8 miles to my house so I... read more

Jun 25 2019 4:42pm
I have been a customer for more than 20 years. I enjoy the earning a free car was after filling a yellow card, with punches. If... read more

Jun 3 2019 2:19pm
Can you please see if my bumper with my plate #on it, in the car wash ... read more

May 24 2019 12:02pm
i am hard working loyal my skills are excellent interpersonal skills knowledge of cleaning and maintenance protocol attention to... read more

May 13 2019 5:12am
stay away for this place. they charge $1 more pre gallon that else where... read more

May 12 2019 9:02pm
why did you stop selling kerosene at the pumps?... read more

May 5 2019 3:38pm
Bad fuel for my mower and generator. Both phones to station out of service. Drained the fuel and borrowed good fuel from... read more

Apr 27 2019 11:18am
At approximately 2:00 pm on Saturday 4/27/19 I walked into the Sunoco in Monticello right off the interstate to buy lottery... read more

Apr 18 2019 3:00pm
Used to be great, it has become dirty, broken down machines, and slow service. Very understaffed!! Awful!... read more

Apr 13 2019 6:39pm
Very Clean and welcome gas station... read more

Apr 13 2019 10:48am
When receiving my charged amount through my bank, the gas charged is not what I purchased. It is a higher amount. ... read more

Mar 30 2019 9:51am
I went there for gas then I added to wash my Rav4 2012. they have poor quality of car washer. it crashed my car really bad and... read more

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